Communications Center

image signs 911 logo

Mission Statement
The mission of the Rutherford County 911 Communications Department is to provide excellent and professional service to the citizens, visitors, and public safety responders of Rutherford County. Public service is the main foundation of our profession, and we will continuously strive to provide the highest level of service possible. This service will be provided in a prompt, courteous, and professional manner by our staff. We recognize that cooperation and teamwork between the public agencies, the Communications Center staff, the residents, and visitors to Rutherford County will ultimately determine the success of our mission. 

Values Statement

As critical members of the public safety team we are defined by the following attributes:
Open Communications
Positive Work Environment

Goals and Objectives
Our goal is to increase public awareness through community involvement and public education. We strive to continuously improve ourselves through training, public feedback, and teamwork. By utilizing current and future technology and experience, we will continue to grow to fulfill the needs of our expanding community and all who pass through it. 

 Are you locked out of your vehicle?
The Lockout Line is a resource of numbers to area Locksmiths and Traffic Control agencies who can assist.


Emergency: 911
Non-emergency: 828-286-2911
Fax: 828-287-6157
Lockouts: 828-288-4004
Director: Scott Schiefelbein 828-287-6095
Operations Coordinator: Roman Scruggs 828-287-6051

Rutherford County Emergency Communications
153 Sparks Dr.
Forest City, North Carolina 28043