Social Services


Welcome to Rutherford County Department of Social Services

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CRISIS INTERVENTION PROGRAM (CIP) - PRESS RELEASE  8-15-18

SPINDALE—Help is available for low-income households in Rutherford County, who are experiencing a cooling or heating crisis. The North Carolina Department of Health and Human Services is providing $43.9 million to counties across the state, available from the Administration for Children and Families for fiscal year 2018-2019. 

The program provides funds distributed through county departments of social services to help qualifying low-income households who are experiencing a heating or cooling related crisis. During the state fiscal year 2017-18, county departments of social services helped 104,853 North Carolina households with assistance with utility bills or securing fuel or cooling resources. 

“This program is designed to help alleviate heating emergencies during the winter months and cooling emergencies during the summer months,” said North Carolina Division of Social Services Director Wayne Black. “Assistance can prevent health and safety impacts from these emergencies.” 

 A household is in a crisis if it is experiencing or is in danger of experiencing a life-threatening or health related emergency and sufficient and appropriate assistance is not available from any other source.
 

A life-threatening emergency is defined as a household which has no heating or cooling source, or has a disconnect notice for primary heating or cooling service, and the health or well-being of a household member would be in danger if the heating or cooling crisis was not alleviated. Households are individually evaluated by county departments of social services staff to determine whether there is a heating or cooling crisis. 

Applications may be made at the Rutherford County Department of Social Services (DSS) through June 30, 2019, while funds are available. Benefits for families may vary, depending on the amount needed to alleviate the crisis. Eligible households may receive up to a maximum of $600 in assistance in a fiscal year.

To be eligible, a household must have at least one person who meets certain criteria including being income eligible and having a heating or cooling related emergency.

Full eligibility details are available online at www.ncdhhs.gov/crisis-intervention-program. If approved, the assistance is provided directly to the vendor or utility. 

For more information, call Rutherford County DSS, 828 287-6165.

 

“This program is designed to help alleviate heating emergencies during the winter months and cooling emergencies during the summer months,” said North Carolina Division of Social Services Director Wayne Black. “Assistance can prevent health and safety impacts from these emergencies.”

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A household is in a crisis if it is experiencing or is in danger of experiencing a life-threatening or health related emergency and sufficient and appropriate assistance is not available from any other source.

 

For more information, call Rutherford County DSS, 828 287-6165.

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Mailing Address:
                                                 
Post Office Box 242             
Spindale, North Carolina  28160

Physical Address: 
389 Fairground Road
Spindale, North Carolina 28160

Phone: 828-287-6165
Fax:      828-288-4045

Office Hours:  Monday-Friday 8:30 am - 5:00 pm


Our Mission:
To support, protect, and enhance the quality of life in Rutherford County by partnering with families and the community to provide needed services and meaningful opportunities for our citizens.

Director’s Message
Welcome to Rutherford County Department of Social Services.  As you explore this website, you will hopefully find answers to many of your questions about our agency and its services.  We are committed to providing our citizens the services they need in the most efficient and effective manner possible.  I invite you to take a look at our Mission Statement, Vision Statement, and Core Values by clicking on the link below.  Our staff continually focuses on how service delivery can be improved and welcomes your comments and concerns, so feel free to contact our office at any time by phone or through any e-mail address that you find on this website.

John Carroll, MHDL
Director

Core Values