294 Fairground Road
Spindale, NC 28160
828.287.6339 (Main Number/Dispatch)
828.287.6141 (Appointment Line)
800.735.2962 (Hearing Impaired)
Please note that the Deviated Fixed Route is now FARE FREE. Come Ride With Us!
Kerry Giles - Director, 828.288.4505 (email)
Jeff Hill - Operations Manager, 828.287.6308 (email)
Anita Campbell - Office Coordinator, 828.287.6387 (email)
Mark Eitel - Dispatcher, 828.287.6339 (email)
Shannon Patrick - Scheduler / Non Medicaid Appointments, 828.287.6142 (email)
Christie Snyder (DSS) - Medicaid Appointments, 828.287.6141 (email)
TRANSIT IS EXCITED TO OFFER THESE NEW SERVICES!
Click Here for WLOS news video on Grocery Shuttle
Click Here for a link to "The Daily Courier" grocery story.
Rutherford County Transit was established in 1990 and is a self-funded department within Rutherford County Government. Transit provides services to the following individuals:
- Medicaid Transportation
- Individuals over age 60
- Disabled individuals
- General Public (fixed route only)
Please see information below on how to qualify for transportation services. Individuals interested in making an appointment can call the Transit appointment line at 287-6141 during the hours of 8:30 am – 5:00 pm, Monday-Friday.
Scheduled routes will run Monday thru Friday between 7:00 AM - 5:30 PM except New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veteran's Day, Thanksgiving and the day after, Christmas Day and the working day before and after Christmas. Transit Brochure
The purpose of Rutherford County Transit is to drive citizens towards possibilities.
PASSENGER RULES AND PROCEDURES
Passenger Rules and Procedures are listed below. If an individual is a NO SHOW three times within a three month period, they will be suspended from riding Transit for one month. Cancellations must be made 24 hours in advance or by 6:30 AM on the day of their appointment. Also, all passengers must be ready 90 minutes prior to their appointment time for Transit to pick them up. (Passengers with out-of-county medical trips will be notified of their specific pick up time).
- Wheelchair accessible
- Except for assist animals, pets will not be permitted
- Smoking, eating, drinking and weapons are not allowed
- Seat belts must be worn at all times
Passenger Rules and Procedures
DEVIATED FIXED ROUTE TRANSPORTATION
Note: This Route is NOW Fare Free!
Transit's Deviated Fixed Route, known as TARC, runs through Rutherfordton, Spindale and Forest City on a set schedule. The route runs from 8:00 AM - 5:40 PM. The set times and locations are below. FARE IS FREE TO RIDE. Deviations can be made up to 1/2 mile from a set bus stop. Stops may also be made along the route as long as it is a safe location for the bus to stop. Also, for driver and passenger safety, deviations will not be allowed that require the bus to make a back up maneuver. Please call 828-288-1830 if you need to request a deviation.
In order to qualify to ride Rutherford County Transit, passengers must be approved for Medicaid Transportation through the Department of Social Services at 287-4022. Once approved through DSS, appointments can be made through the Transit Appointment Line at 828.287.6141. If an attendant is required, a Medical Necessity Verification Form must be filled out. The form is below.
ELDERLY AND DISABLED TRANSPORTATION
Transit has grant funds available to transport individuals over the age of 60 or who have a disability. An application must be filled out (see below) and if they are disabled, a doctor must sign the application. Currently, applicants are allowed four trips per month for free under this service. The number of trips per month is subject to change based on program funding. Grant funds, if available through NCDOT, are available on an annual basis from July 1 - June 30.
Transit has grant funds available to transport individuals to work. An application must be filled out (see below) and signed by an employer. Cost will be based on frequency and distance of trips required. Grant funds, if available through NCDOT, are available on an annual basis from July 1 - June 30.
OUT-OF-COUNTY MEDICAL TRANSPORTATION
Due to rising fuel prices, Rutherford County Transit will require all out-of-town medical visits be made between 9:00 am -12:00 pm. Transit will also be going to the cities listed below only on the following days:
- Shelby: Monday, Tuesday, Wednesday, Thursday
- Asheville/Hendersonville: Monday and Thursday
- Columbus: Monday
- Charlotte: Tuesday and Wednesday
- Gastonia: Tuesday and Wednesday
- Mooresville: Tuesday
- Kings Mountain: Wednesday
- Spartanburg: Thursday
- Hickory/Morganton: Monday
- Winston-Salem: Tuesday
- Durham/Chapel Hill: Thursday
It is imperative that passengers inform Transit if anyone will be traveling with them. There are a limited number of seats available on each van. Additional passengers must be approved for medical reasons. General requests to use this new shuttle service for non-medical appointments will be reviewed on a case-by-case basis for a fee.
TRANSIT ADVISORY BOARD
Quarterly Meeting Dates: Third Thursday of the month (February, May, August and November). Location: Transit Office @ 294 Fairground Road, Spindale, NC 28160
Time: 1:30 pm
These meetings are open to the public and public comments will be allowed at the start of each meeting. Public comments are limited to three minutes per person. Contact information for any member of the Transit Advisory Board is available upon request. Please direct questions to the Director, Kerry Giles at firstname.lastname@example.org or at 828.288.4505.
TRANSIT ADVISORY BOARD MEMBERS:
- Karyl Fuller, Chair - Isothermal Planning and Development (rural planning organization)
- John Jarrett, Vice Chair - Rutherford Life Services (disabled individuals)
- Suzanne Porter - United Way (general public, community agency)
- Clark Poole - Chamber of Commerce (economic development)
- Tammy Aldridge - Rutherford County Senior Center (elderly and disabled indviduals)
- Susan Hall - Rutherford County Veteran Services (veterans, elderly/disabled individuals)
- Kandi Bridges - Rutherford County DSS (Medicaid transportation)
- Mike Tanner - Employment Security Commission (workforce, government agency)
TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
Rutherford County Transit gives public notice that it complies with the Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” Rutherford County Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI. For more information on Rutherford County Transit's Title VI Program, obligations, procedures and/or to file a complaint, please click here: Title VI Protection & Complaint Procedure
COME WORK FOR TRANSIT
All safety sensitive positions will be subject to a pre-employment drug test, as well as, ongoing random drug and alcohol tests while employed at Rutherford County Transit.